At Trenisa, we value your trust and want your shopping experience with us to be smooth, transparent and fair. While we take utmost care in delivering high-quality jewellery, if any issues arise, this policy will guide you through the process of returns, replacements and cancellations.

1. Return Policy

  • Returns are accepted only if:

    • The product is damaged or defective on arrival.

    • An incorrect product has been delivered.

  • Customers must raise a return request within 24 hours of delivery with opening videos/ product unboxing videos as proof.

  • Returned products must be unused, unworn and in their original packaging with all tags intact.

  • Once approved, customers may opt for a refund.

2. Replacement Policy

  • If you prefer, Trenisa also offers replacements instead of refunds in eligible cases.

  • A replacement can be requested if:

    • The received product is defective/damaged.

    • The wrong item was sent.

  • Replacement requests must be made within 24 hours of delivery.

  • Replacements are subject to stock availability. If the same item is unavailable, you may choose another item of equal value or request a refund.

3. Non-Returnable & Non-Replaceable Items

For hygiene and safety reasons, certain items are not eligible for return or replacement:

  • Earrings, nose pins or any body jewellery.

  • Items purchased under clearance sales or heavy discounts (unless damaged/defective).

  • Products damaged due to mishandling, improper storage or regular wear and tear after delivery.

4. Refunds

  • Refunds will be processed after the returned item passes quality inspection.

  • The amount will be credited to the original mode of payment within 5–7 business days.

  • Shipping charges (if applicable) are non-refundable.

5. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order by contacting Trenisa’s customer support.

  • Once the order is processed and shipped, it cannot be cancelled.

  • For successful cancellations, refunds will be initiated to the original payment method within 5–7 business days.

6. International Orders

  • Due to customs and logistics restrictions, returns and replacements are not available for international orders.

  • Only cancellations within 12 hours of placing the order are accepted for international customers.

Note:

By shopping with Trenisa, you acknowledge and agree to the terms outlined in this Return, Replacement & Cancellation Policy.