At Trenisa, we are committed to delivering your jewellery securely and on time, both within India and worldwide. This Shipping Policy ensures a smooth, fair and transparent experience for both our customers and us.

1. Order Processing

  • All confirmed orders are processed within 4–6 business days (excluding Sundays and public holidays).

  • You will receive an order confirmation email immediately after placing your order and a shipping confirmation with tracking details once your package has been dispatched.

2. Shipping Methods & Timelines

Within India

  • Standard delivery time: 5–7 business days, depending on the delivery location.

  • During festivals, sales or unforeseen situations (e.g., natural calamities, strikes or courier delays), shipping may take longer.

International Shipping

  • Delivery timelines vary depending on the destination and courier partner, usually 9–18 business days.

  • Customs delays may occur and are beyond our control.

3. Shipping Charges

Domestic (India)

  • Free shipping on all orders above ₹2,000.

  • For orders below ₹2,000, shipping charges are calculated at checkout based on location and weight.

International

  • Shipping charges are calculated at checkout based on destination and package weight.

  • Customers are responsible for any customs duties, import taxes or additional fees applicable in their country.

4. Order Tracking

  • Once shipped, a tracking ID will be shared via email/SMS.

  • Orders can be tracked using the courier partner’s website or the link provided in the confirmation email.

5. Address Accuracy

  • Please ensure the shipping address, pincode and contact number are correct.

  • Trenisa is not responsible for delays, failed deliveries or extra costs due to incorrect or incomplete address details provided by the customer.

6. Delivery Issues

  • If an order is returned to Trenisa due to unsuccessful delivery (e.g., incorrect address, repeated failed attempts), we can re-ship it once the correct details are confirmed.

  • Additional shipping charges may apply for re-dispatch.

7. Damaged, Lost or Incorrect Shipments

  • All jewellery from Trenisa is securely packed before dispatch. However, if you receive a damaged, defective or incorrect product, kindly notify us within 24 hours of delivery with photos of the parcel and item.

  • If an order is lost in transit (as confirmed by the courier partner), Trenisa will provide a replacement or refund.

8. International Shipping Disclaimer

  • Customs policies vary from country to country. Customers are responsible for customs duties, import taxes and handling charges applicable at their location.

  • Trenisa is not liable for delays caused by customs procedures.

Note:

By placing an order with Trenisa, you acknowledge and agree to the terms outlined in this Shipping Policy.